Privacy Policy

For the purposes of our business we are the data controller.

Our data protection officer is Mark Lebus who can be reached at info@LCEnergy.co.uk

The following sections set out why we are processing your information, what information we collect, the legal basis for and duration of our processing of your information and (if applicable) who your information will be shared with and where those recipients are based.

Which information do we process and for what purpose?

We process the following information from you:

Information you give us. This is information about you that you give us by filling in forms and placing orders on our site. It includes information you provide when you register to use our site, request marketing information, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address, phone number.

Information we collect about you. Like most other website operators, we collect non-personally identifying information of the sort that web browsers and servers typically make available. This includes technical information and information about your visit, such as records of how you navigate the pages on our site and how you interact with the pages.

We process information you give us and that we collect about you for the following purposes:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

What are the grounds for processing your information?

We are processing your data on the following ground(s):

you have previously given your consent to us processing for the purposes stated in section 2.2, above; and/or

the processing is necessary for achieving our legitimate interest in fulfilling your order for goods/services as requested. In accordance with data protection law, we have carefully weighed your interests and fundamental rights and freedoms against our interest to process your information and are satisfied that we are justified in processing your information for this purpose

Duration and further processing

We will regularly review the personal data which we are holding about you, and will delete it as appropriate. We will store your personal data for no longer than is necessary for us to fulfil the purpose for which it was obtained and given consent for.

Who is your information shared with?

In order to achieve the purpose(s) set out in section 2.2 above, we will share your data only with the following people or group of people:

Our hauliers to whom your personal data is relevant

Subject to paragraph 2.5, we will never sell, share, or rent your personal data without your prior consent. It should be noted that, because we do not control the privacy practices of our hauliers, we advise that you read and fully understand their privacy policies in addition to this privacy policy. Please see links to the relevant hauliers below:

Bleach of Lavant: https://www.bleachoflavant.co.uk/

Meachers Global Logistics: https://meachersglobal.com/

Scott and Scott: https://www.scottandscott.co.uk/

AT Bones

PR Newson

P J Brown

J R Tetley

We will disclose your personal information to third parties:

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect our rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.; and/or

The data that we collect from you will not be transferred to or stored at a destination outside the European Economic Area (“EEA”) without your prior consent.

Automated decision making

We do not make automated decisions about you based on your information.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmission to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Under data protection law you have the following rights:

the right to be informed as to what we do with your information. This includes but is not limited to the right to know what information we gather, process and store, what we do with it, who we share it with and how long we keep it for;

if we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by and notifying us using the details set out in section 8 below. The lawfulness of our historic processing based on your consent will not be retrospectively affected by your withdrawal of consent;

the right to access a copy of your information which we hold. This is called a ‘subject access request’. Additional details on how to exercise this right are set out in section 5, below;

the right to object to processing of your information where it is likely to cause or is causing damage or distress. You can notify us of your objection to us processing your personal data using the contact details set out in section 8;

the right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details set out in section 8, below;

the right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing;

the right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate;

the right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law;

enhanced rights to request that we erase, rectify, cease processing and/or delete your information; and

in certain circumstances, the right to request the information we hold on you in a machine readable format so that you can transfer it to other services. This right is called ‘data portability’. Additional details on how to exercise this right are set out in section 5, below.

For further information on your rights under data protection law and how to exercise them, you can contact Citizens Advice Bureau (www.citizensadvice.org.uk) or the Information Commissioner’s Office (www.ico.org.uk).

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use “cookies” to gather statistical information that helps us understand what users find interesting and useful on our own websites. Users can decline the cookies by adjusting the “accept cookies” setting on their browser, however, this may affect the functionality of our website.

You have the right to access information held about you by making a written request to us. You must send us proof of your identity, or proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to info@LCEnergy.co.uk. In certain circumstances, you will be entitled to receive the information in a structured, commonly used and machine readable form.

We will be allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you, if your request is clearly unfounded or excessive.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

You have the general right to complain to us (in the first instance) and to the Information Commissioner’s Office (if you are not satisfied by our response) if you have any concerns about how we hold and process your information. Our contact details are set out in section 8, below. The Information Commissioner’s Office website is www.ico.org.uk.

Questions, comments and requests, including any complaints, regarding us or this privacy policy are welcomed and should be addressed to info@lcenergy.co.uk