Our Terms and Conditions state that delivery is to kerbside only. Individual delivery companies have their own regulations as to whether they will come up a drive or deliver beyond kerbside on a pallet truck. This will also depend on the terrain – it is not possible to pull a pallet up a steep incline or across gravel or grass. When the vehicle arrives, the customer can discuss their individual requirements with the driver and come to an agreement, but this will be outside our Terms and Conditions.
- Knowledge Base
- Bagged Wood Pellet FAQ’s
- Where will my pallet be delivered?
Related Articles
- What sized lorry will be used for bagged pellet delivery?
- What is the cut-off time for my bagged pellet order?
- What happens if my order is placed after the cut-off time?
- Will there be re-delivery costs?
- What if I have restricted access, for a bagged pellet delivery?
- What happens if I am not in for my pallet delivery?